Privacy policy

Last Updated : 20th April, 2026

This Privacy Policy explains how Colour Sheep (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website or purchase from us.

By using our website, you agree to this Privacy Policy.

1. Information We Collect

We collect personal information that is necessary to process orders and provide our services, including:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number (if provided)
  • Payment information (processed securely via third-party providers)
  • Order history

We may also automatically collect:

  • IP address
  • Device and browser information
  • Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Send order confirmations and tracking updates
  • Provide customer support
  • Manage returns, exchanges, and store credit
  • Improve our website and customer experience
  • Send marketing communications (if you opt in)

3. Marketing & Communications

If you subscribe or opt in, we may send you:

  • Product updates
  • New drop announcements
  • Promotional offers

You can unsubscribe at any time using the link in our emails.

We may use third-party advertising platforms (such as social media ads) to show relevant marketing content.

4. Sharing Your Information

We only share your information when necessary to operate our business, including:

  • Payment processors (e.g. Shopify Payments, PayPal)
  • Shipping carriers
  • Email and SMS marketing providers
  • Analytics and advertising platforms

We do not sell your personal information.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website performance
  • Analyse traffic and customer behaviour
  • Support advertising and retargeting campaigns

You can disable cookies through your browser settings, but some features may not function properly.

6. Order Processing & Third Parties

To fulfil your order, your information may be shared with:

  • Warehousing or fulfilment services
  • Shipping providers

This is necessary to complete delivery of your purchase.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

However, no method of online transmission is 100% secure.

8. Your Rights (Australia)

Under the Australian Consumer Law and Australian Privacy Principles, you have the right to:

  • Access your personal information
  • Request corrections to your information
  • Request deletion where legally possible

To make a request, contact us at contactcoloursheep@gmail.com

9. Data Retention

We keep your personal information only as long as necessary to:

  • Fulfil orders
  • Comply with legal obligations
  • Resolve disputes
  • Maintain business records

10. Third-Party Services

Our store is hosted on Shopify and may use third-party tools for:

  • Payments
  • Analytics
  • Marketing
  • Shipping

Each third party has its own privacy policy governing how they handle your data.

11. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our website means you accept any changes.

13. Contact Us

For any privacy-related questions, contact:

📧 contactcoloursheep@gmail.com