Terms of service

This website is operated by Colour Sheep (“we”, “us”, “our”). By accessing our site or purchasing from us, you agree to these Terms of Service.

1. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

You agree not to use our products for any illegal or unauthorised purpose.

2. Products & Availability

All products are subject to availability. We may limit quantities or discontinue products at any time without notice.

We make every effort to display product colours and details accurately, but we cannot guarantee your device screen will reflect them perfectly.

3. Orders & Pricing

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities purchased per person or order
  • Cancel orders if pricing or stock errors occur

If we cancel an order after payment, you will receive a full refund.

4. Shipping

Shipping times are estimates only. We are not responsible for delays caused by carriers or external factors.

Risk of loss passes to the customer once the order has been dispatched.

5. Returns & Refunds

Our Returns & Refund Policy forms part of these Terms.

Change of Mind

We do not offer refunds for change of mind.

Eligible customers may request:

  • Store credit, or
  • Exchanges (subject to stock availability)

All return requests must be made within 14 days of delivery.

Faulty or Incorrect Items

If an item is faulty, damaged, or incorrect, we will:

  • Provide a replacement or refund, and
  • Cover reasonable return shipping costs where required

These rights operate in addition to your rights under Australian Consumer Law.

Condition of Returns

Returned items must be:

  • Unworn
  • Unwashed
  • Unaltered
  • In original condition with tags attached

We reserve the right to reject returns that do not meet these requirements.

6. Store Credit

Where store credit is issued:

  • It will be provided as a digital code
  • It does not expire unless stated otherwise
  • It cannot be redeemed for cash

7. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies your rights under the Australian Consumer Law.

You are entitled to a replacement, refund, or repair for major failures and other remedies as required by law.

8. Promotions & Marketing

From time to time, we may run promotions, giveaways, or limited offers.

We reserve the right to:

  • Modify or cancel promotions at any time
  • Set conditions or limits on promotional offers
  • Refuse promotional claims if conditions are not met

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

  • Indirect or incidental damages
  • Delays in delivery
  • Losses caused by misuse of our products

10. Personal Information

Your personal information is handled in accordance with our Privacy Policy and used only to fulfil orders and improve our services.

11. Changes to Terms

We may update these Terms at any time. Continued use of our website means you accept any changes.

12. Contact Information

For any questions regarding these Terms, contact us at:
📧 contactcoloursheep@gmail.com